All returns of orders placed on the Yves Salomon website are free of charge and can be returned to us within 14 calendar days of receiving your order. An order can be returned in its entirety or partially. You can arrange to have your order returned
You have a period of 14 days after receipt of your order to return your items for a refund if they don't suit you. Returns are at Yves Salomon's own cost if they are made by post. Please note that after this period, it will not be possible to return
Yes, it is possible to make an exchange of size or color on the same reference. In this case, please request an exchange through our Return Portal or by contacting our Customer Service. Unfortunately, at the moment, it is not possible to exchange for
Yes, it is possible to return a discounted product, under the same conditions as for the return of an unsold product.
If you prefer to ship the return with another carrier, you will be responsible for all shipping costs, import duties, damage or loss of your package. In this case, we suggest that you choose a traceable and insured delivery service, as Yves Salomon w
Following receipt of your return, our warehouse will check the products and inform the relevant teams of the correct receipt and condition of your products. We can then proceed with the refund corresponding to the returned products. The refund will b
We invite you to contact our Customer Service in order to find the best possible solution to this problem. Please do not forget to attach photos of your defective part to your message. If the defect is found by our teams, a prepaid return form will b
If you have not received the item you ordered, or if an item is missing from your order, please contact our Customer Service Department.