FAQs

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Benefits of Creating an Account

Creating an account allows you to:

• Be quickly identified by YS when shopping online
• View your order history
• Update your personal information

For your security, Yves Salomon does not store your credit card details and never shares your personal data with third parties.

Accessing My Account

To access your account, you will receive a unique code by email each time you log in. This system ensures optimal security and allows you to sign in quickly without a password.

Subscribe to the Newsletter

To receive our latest news and new arrivals, subscribe at the bottom of our homepage. Enter your email address in the “Enter your email” field and click “Subscribe.”

To unsubscribe, click the unsubscribe link included in each newsletter. Please note that this will not affect any back-in-stock alerts you have signed up for.

Delete My Account

To delete your account, please contact our Customer Service team, who will assist you with this process.

Update My Personal Information

You can update your name, address, email address, or phone number directly from your account. For any assistance, our Customer Service team remains at your disposal.

Manage My Addresses and Payment Methods

Add, edit, or remove your addresses and cards to enjoy a faster and more secure checkout experience.

Track My Orders

Check the status of your online orders and monitor your returns directly from your account.

Access Exclusive Services

Your personalised services (alterations, summer storage, repairs) are accessible from your account or by contacting our Customer Service team.

Experiencing an Issue with Your Account?

Our Customer Service team is available to answer your questions and guide you through managing your account.

Dear Clients,

The Yves Salomon team wishes to inform you that returns are accepted in accordance with the conditions outlined below.

Returns are complimentary within the United Kingdom.

We are pleased to offer free returns to ensure a seamless and refined shopping experience.

In rare cases of excessive return activity, we reserve the right to apply return fees or limit future return requests, in order to maintain the quality of service for all our clients.

Items ordered on our website may be returned within 14 calendar days from the date of receipt of your order.

An order may be returned in full or partially.

As part of our commitment to reducing our environmental impact, we have chosen not to include any paper documents in our shipments.

All return requests must be submitted via our Online Return Portal, through a fully digital and intuitive process.

Returns are handled by post via UPS Express.

Return Options

For each order, you may request one of the following:

• A refund
• A web store credit
• An exchange for the same item in a different size
• An exchange for a different item

If the exchanged item is of a higher value, the price difference will be payable at the time of the request. If the selected item is of a lower value, the difference will naturally be refunded.

Return Conditions

In order to preserve the quality of our pieces for all clients, returned items must:

• Be shipped within 14 calendar days of receipt
• Be returned in their original packaging
• Have all original tags intact and attached
• Be unworn, unwashed, unaltered, and in perfect resale condition

Any item showing signs of wear, damage, or any condition that prevents resale may:

• Be subject to a deduction for cleaning or refurbishment, where applicable
• Or be refused and returned to the client if quality standards are not met

These conditions are strictly applied and cannot be subject to exception.

Return Shipping Timeline

Once your return label has been generated via our portal, we kindly ask that you hand your parcel to the carrier within 3 calendar days.

Should the return be shipped beyond this timeframe and received outside the authorized period, we reserve the right to refuse the return.

Exchanges & Refunds

Upon receipt and inspection of your return:

• Exchanges will be shipped as promptly as possible
• Refunds will be processed within 5 to 10 business days to the original method of payment

You will be notified by email once your refund has been completed or your exchange has been dispatched.

In-Store Returns – United Kingdom

In-store returns are available exclusively in the United Kingdom, at our Conduit Street boutique in London.

Please note that, while returns may be dropped off in store, all return requests must be submitted in advance via our Online Return Portal. 

Returns that have not been registered through the portal cannot be accepted.

Kindly note that:

• Exchanges are not processed in store
• Refunds are not processed in store
• No exchanges or alternative items can be issued on-site
• All returns, exchanges and refunds are handled exclusively through our online system

Once your return has been validated, it may be dropped off at the following address:

Yves Salomon – Conduit Street Boutique
 20 Conduit St
 London W1S 2XW
 United Kingdom

Opening hours:
 Monday to Saturday: 10:00 AM – 6:00 PM
 Sunday: Closed

If you encounter any difficulty while submitting your return request, please do not hesitate to contact our Customer Service team.

Is it possible to return a sale item?

Yes, it is entirely possible to return a sale item under the same conditions as a full-price item, either for an exchange or a refund.

Can I use my own return service?

If you prefer to ship the return using another carrier, all shipping costs will be entirely your responsibility.

In this case, we recommend choosing a trackable and insured delivery service, as Yves Salomon cannot be held responsible for any loss, damage, or theft of returns that are not sent using our prepaid UPS label.

Please contact our Customer Service team to inform us of your return and to receive the correct return address for your region (Europe, outside Europe, United Kingdom, or USA).

The item received is faulty

We invite you to contact our Customer Service team so that we can find the best solution for this issue.
Please attach photos of the defective item to your message.

If the defect is confirmed by our team, a prepaid return label will be provided.
Upon receipt of the item, we will proceed with an exchange or a refund (if the originally ordered product is no longer available).

There is an error in my order

If you did not receive the item you ordered, or if an item is missing from your order, we invite you to contact our Customer Service team.

To track your order’s journey, simply enter the tracking number provided by email at the time of shipment on the carrier’s website.

You may also contact the carrier’s Customer Service team directly for any questions regarding your parcel.

If you have not received a tracking number, please contact our Customer Service team, who will be happy to assist you.

In some cases, a parcel may be returned to the sender, generally due to:

an error in the delivery address
multiple unsuccessful delivery attempts
a parcel left uncollected at a post office or collection point (exceeding the 15-day holding period)

In such situations, we invite you to contact our Customer Service team to check whether a new shipment can be arranged.

UPS Express Delivery

All our orders are shipped via UPS Express. Your orders are prepared with the utmost care, ensuring the protection and presentation of your items.

Order preparation takes 2 to 3 business days after confirmation. Once shipped, your parcel is usually delivered within 1 to 2 business days. You will receive a confirmation email containing your UPS tracking number as soon as your order has been dispatched.

During peak periods (sales, holiday season, special launches), additional delays may exceptionally occur, beyond our control or that of the carrier.

Please note that we do not offer in-store pickup. All online orders are delivered to the shipping address provided at checkout.

Split Shipments

To ensure faster delivery, your order may be shipped in multiple parcels.

In this case, you will receive several shipping confirmation emails, and each parcel will have its own UPS tracking number.

Please be assured that this does not incur any additional cost, does not affect your order or billing, and all ordered items will be delivered.

Free Delivery and Shipping Fees

UK: Complimentary express delivery for all orders over £600.

For orders below these thresholds, shipping fees amount to £10.

Customs and Taxes

Yves Salomon covers customs duties related to importation in the selected delivery country. This coverage applies only to import duties and taxes. Any brokerage fees or additional services charged by the carrier remain the responsibility of the customer.

Import of Fur Products

Fur items are subject to strict regulations depending on the country. Certain destinations may require additional customs checks, longer processing times, or specific documentation, such as CITES certificates.

These procedures are beyond our control and may result in additional delivery delays.

Changing Your Delivery Address

If you wish to modify your shipping address after placing your order, please contact our Customer Service team within 24 hours of purchase so we can intervene before shipment.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our dedicated article.

Liability and Delays

In the event of a delay, Yves Salomon cannot be held responsible.

If a parcel is lost by the carrier, no refund can be issued until the official investigation confirms the loss.

Damaged Parcel Upon Receipt: What Should I Do?

If your parcel arrives with visibly damaged packaging, please take photos of the package, both exterior and interior, before opening it. If possible, note any reservations with the carrier at the time of delivery. Then contact our Customer Service team as soon as possible, attaching the photos.

These elements are essential for filing a claim with the carrier.

How do I place an order online?

To place an order online, select your items in the desired size and colour, then add them to your shopping bag by clicking “Add to Bag.”

Complete your purchase by entering your personal information (shipping and billing address), then proceed to payment by selecting your preferred payment method.

Creating an account is not mandatory to place an order. However, it is recommended so you can easily access your order history.

Has my order been successfully placed?

Your order is confirmed once you receive the confirmation email and it appears in the “My Orders” section of your account.

This email includes your order number as well as a summary of your shopping bag.

If you have not received this email, we invite you to contact our Customer Service team.

Can I cancel or modify my order?

Once validated, your order may be cancelled or modified within a limited timeframe. We invite you to contact our Customer Service team as soon as possible so we can assist you before the order is dispatched.

If your order has already been shipped, you may wait for delivery and then return the items via our Returns Portal.

Which currencies are accepted?

Your purchases can be made in euros and local currencies via the Europe website, in US dollars via the US website, or in pounds sterling via the UK website.

The currency applied depends on the website on which you place your order.

Which payment methods are accepted?

We accept the following payment methods: American Express, Apple Pay, Bancontact, GiroPay, iDeal, Mastercard, PayPal, Przelew24, Sofort and Visa.

For credit or debit card payments, you will be required to enter your card number, expiration date and security code on the dedicated secure payment page.

For payments via PayPal, simply log in to your account to complete the transaction.

Instalment Payments

We offer payment in 3 interest-free instalments with Alma (up to £4,000, available in selected countries) as well as payment in 4 interest-free instalments via PayPal (up to £2,000).

In the event of a return for an item purchased in instalments, any amounts already paid will be refunded in accordance with our refund policy.

Can I use multiple payment methods for one order?

At this time, only one payment method can be used per order.

Is online payment secure?

All transactions carried out on our website are fully secure.

Payments are processed via a server using Secure Socket Layer (SSL) encryption technology, ensuring the protection of your personal and banking data.

The presence of the HTTPS prefix and the padlock symbol in your browser’s address bar confirms that your connection is secure.

My payment was declined — what should I do?

We invite you to verify that your billing address matches the information registered with your bank, contact your bank directly, or try an alternative payment method.

If the issue persists, our Customer Service team remains at your disposal.

When will I be charged?

Your bank account will be debited when your order is confirmed.

Depending on interbank processing times, the charge may appear within one to two business days.

Do you offer tax-free shopping?

Tax-free shopping is not available online.

It is offered exclusively for purchases made in-store.

How can I obtain my invoice?

Your invoice can be downloaded via the “Download your invoice” button included in your confirmation email or directly from your account under the “Orders” section.

Care instructions can be found on the labels inside your Yves Salomon garments as well as on our website.

We recommend avoiding contact with oil or alcohol-based products such as perfumes, cosmetics, and hand sanitizers, as these can damage the fabric and leave permanent stains.

Contact with heavily textured surfaces may also harm your item (e.g., fabric damage, pulled threads, scratched or worn edges and surfaces). To preserve your piece in perfect condition, it is best to avoid such surfaces.

Store your item in a cool, dry place and avoid prolonged exposure to direct light, heat, or humidity.

Excessive folding or packaging can permanently damage embroidery, artisanal details, beads, studs, fur and synthetic applications, leather, and other delicate parts. It is therefore recommended to store your items carefully.

We also suggest occasionally taking the item out to air it.

Professional cleaning is recommended for most of our products. Always refer to the care labels inside your Yves Salomon pieces for specific cleaning instructions.

You may also bring your item to our Faubourg Saint Honoré boutique in Paris for cleaning, or take it to a fur or leather specialist.

For storage, it is advised to hang your item without compressing it.

For knit pieces (e.g., cashmere, mohair, etc.), we recommend avoiding wearing them on consecutive days. Allowing the fibers a period of rest helps maintain the aesthetic integrity of the garment.

Our parkas combine luxurious materials, technical components, and meticulous finishes. To preserve their comfort, performance, and elegance over the seasons, proper care is essential.

Washing and caring for the shell
The shell of the parka—the non-animal textile part—requires gentle cleaning to maintain its fit, properties, and original appearance.

For optimal washing:

• Remove all animal parts: fur, leather, shearling, linings, and hood trims. These natural elements should never be exposed to water.

• Hand wash in cold water with a detergent suitable for delicate garments. Machine washing, even on a gentle cycle, is not recommended to ensure the longevity of your parka.

• Gently press the fabric without twisting or wringing to remove excess water.

• Dry flat, ideally on an absorbent cotton towel, away from direct light and any heat source (radiators, hairdryers, tumble dryers, sunlight). This slow, natural drying preserves the structure and prevents deformation.

Caring for animal parts: fur, leather, shearling
These materials should be entrusted to a qualified specialist in cleaning animal products. Their expertise is essential to prevent drying, matting, or fiber damage.

Avoid exposure to water, persistent snow, humidity, or cosmetic products (creams, lotions, perfumes), which can stain, weigh down, or damage the material.

Everyday precautions

• Store your parka on a wide, sturdy hanger to maintain its volume and prevent pronounced creases.

• Allow it to air dry after any exposure to moisture, keeping it away from heat sources.

• Avoid repeated friction with rough surfaces that could prematurely wear technical fabrics.

For any after-sales service requests, our Customer Service team is at your full disposal.

Our down jackets combine highly functional technical fabrics, premium fillings, and impeccable finishes. To preserve their warmth, lightness, and aesthetic season after season, proper care is essential.

Washing and caring for the outer shell
The outer shell, made of technical and water-repellent fabrics, requires gentle care to maintain its loft, thermal comfort, and original appearance.

For optimal washing:

Remove all animal parts
Fur, leather, shearling, and hood trims or linings should never be exposed to water. Remove these before any cleaning.

Prefer hand washing
Follow the instructions on your down jacket’s care label. If not specified, use cold water and a detergent specially formulated for delicate fabrics or down-filled garments.

Press without wringing
After rinsing, gently press to remove excess water, without twisting or wringing the fabric, to avoid damaging fibers or down compartments.

Natural, slow drying
Dry flat on an absorbent towel, away from direct light and any heat source (radiators, hairdryers, tumble dryers, or sunlight). This slow drying preserves the shape and allows the filling to gradually regain its loft.

Caring for the filling and animal parts

• Down or feather filling: Avoid prolonged moisture. Complete air-drying is essential to prevent clumping, loss of loft, or unpleasant odors.

• Fur, leather, and shearling: Always entrust these materials to a qualified specialist. Avoid contact with water, melting snow, prolonged humidity, or cosmetic products (creams, lotions, perfumes). These natural materials require expert care to maintain softness, suppleness, and luster.

Everyday precautions

• Store your down jacket on a wide hanger to preserve its shape and volume.

• After exposure to rain or snow, allow it to air dry, away from heat sources.

• Limit repeated friction against rough surfaces to prevent premature wear of the fabric or filling.

For any after-sales service requests, our Customer Service team is at your disposal.

Treat your fur as a precious garment. We recommend storing it in a cotton cover, away from direct light and any heat source, whether sunlight, radiators, or lamps.

Avoid spraying perfume or hairspray directly onto your garment to preserve the shine and suppleness of the material.

If your fur happens to get wet, allow it to dry naturally in the air, away from any heating devices, hairdryers, or radiators. Ironing is strictly prohibited, as it can damage the garment.

Traditional dry cleaning is not recommended. For safe and effective care, entrust your piece to a fur or leather specialist.

When summer arrives, consider professional summer storage, which protects your fur from humidity, heat, and light under carefully controlled conditions. This is also the ideal time, if you wish, to have your piece cleaned by contacting one of our boutiques.

To extend the life of your fur, promptly repair any loose stitches. Finally, avoid pinning brooches or jewelry directly onto the garment to prevent damage to the pelage.

Leather is a natural and precious material that requires delicate handling and attention.

Over time, it develops a unique patina: variations in color and texture enhance its character and charm. To preserve its beauty, it should be protected from moisture, prolonged exposure to light, and excessive heat.

Here are some tips for caring for your leather pieces:

• Protect from moisture and heat: Avoid rain, radiators, and direct sunlight.

• In case of contact with water: Gently blot the leather with a cloth of natural color to absorb the moisture—do not rub.

• Regular maintenance: Use a leather cream suitable for the type of leather to nourish it and maintain its suppleness.

Be mindful of color transfer
Some garments may bleed onto leather, particularly raw or dark fabrics such as jeans. Their pigments can permanently alter your piece, and conversely, leather may also transfer color onto other fabrics.

By following these precautions, you will allow your leather to age gracefully, preserving its beauty and authenticity over the years.

Our creations are made from high-quality natural fibers that require special attention to preserve their beauty and longevity. Always refer to the composition and care instructions on the label.

Washing
Hand washing is recommended for your knits:

• Use cold water, as heat can damage the fibers.

• Prefer a liquid wool detergent and avoid powdered detergents, which may leave residue.

• Avoid fabric softeners, as they can harm the fibers.

• Do not soak the garment to prevent felting.

• Rinse thoroughly with clean water, without twisting the garment.

• To remove excess water, wrap your knit in a towel and gently press before laying it flat to dry.

Machine washing is only possible if indicated on the label:

• Always turn the garment inside out and, if possible, place it in a laundry bag.

• Wash in cold water and limit spinning to 400 rpm.

• Use a small amount of liquid wool detergent and avoid fabric softeners.

Drying

• Dry your knits flat, away from sunlight, to preserve shape and color.

• Avoid hangers, which can distort fibers.

• Do not use a tumble dryer.

• Store your pieces in a dry, bright place.

• Some knits require dry cleaning; always refer to the label.

Pilling
High-quality wool naturally releases excess fibers, sometimes forming pills in areas of friction.

• For fine knits like cashmere or merino wool, use a cashmere comb. Lay the garment flat and gently comb with light pressure.

• For thicker knits, specialized electric fabric shavers are recommended to remove pills without damaging the fabric.

By following these guidelines, your knits will retain their softness, shape, and radiance over the years, ensuring lasting enjoyment with every wear.

Silk is a noble and delicate material that maintains its beauty and suppleness when cared for properly.

Washing
To preserve your silk items, hand washing is recommended over machine washing:

• Use cold water only, never warm.

• Do not soak your garment for more than a few minutes.

• Handle gently: avoid rubbing or wrinkling, as silk is fragile and may mark easily.

• Use a mild liquid detergent specially formulated for silk.

Drying

• Air dry your garment on a hanger, away from direct sunlight to prevent fading.

• You may first wrap the piece in a towel to absorb excess water, taking care not to wrinkle the fabric.

• In some cases, dry cleaning may be recommended; always follow the care label instructions.

Ironing

• Iron your garment on the reverse side using a slightly damp cloth (pattemouille).

• Set the iron to the “silk” setting or the lowest temperature to protect the fibers.

• A steamer can also be used to gently remove wrinkles.

By following these precautions, your silk pieces will retain their shine, suppleness, and elegance, ensuring lasting enjoyment with every wear.

Feathers are a living, airy, and precious material that requires special attention to maintain their volume, lightness, and incomparable suppleness.

Over time, feathers naturally change: their texture may slightly open, their drape may shift, or their sheen may vary depending on exposure conditions. It is therefore essential to protect them from moisture, direct light, and excessive heat.

Care Instructions
Do not wash at home:
Water, bleach, tumble drying, ironing, or traditional dry cleaning are strictly prohibited. Only specialized cleaning centers experienced with animal materials should handle full cleaning if necessary.

Everyday care:
Gently shake your garment to remove dust and restore the natural loft of the feathers.

Feather shedding:
Feather loss is perfectly normal. Like all natural materials, feathers are alive, breathe, and respond to their environment. It is common for a piece to shed a few feathers, especially during the first uses or after more vigorous movement.

This shedding does not affect the quality, durability, or beauty of your garment. It is simply part of the natural behavior of this exceptional material.

Your satisfaction and the longevity of your furs are our top priorities.

Furs and shearling are natural and precious materials that require special care to preserve their quality, color, softness, and prevent any damage. For this reason, we recommend storage in a climate-controlled cold room.

Yves Salomon offers a summer storage service for all types of furs, whether from our collections or other maisons.

Summer storage also provides the advantage of freeing up space in your wardrobe for your summer pieces while securely storing your winter garments.

Our atelier also offers cleaning and alteration services for furs.

Summer storage is complimentary for any Yves Salomon piece purchased within the first year following acquisition. The storage period is set for one year and can be renewed upon request.

Items can be dropped off at our boutiques in Paris or London.

Our teams are at your full disposal to answer any questions and guide you through the process. For more information, please contact our Customer Service team.

If your item was purchased from an authorized retailer:
Please contact the retailer directly. Only the retailer can handle products sold through their store. If necessary, they may liaise with the Maison’s Commercial Department to find a solution in coordination with Yves Salomon.

If your item was purchased in an Yves Salomon boutique or online:
Do not hesitate to contact our teams. Our after-sales experts, true ambassadors of the Maison and connoisseurs of our products, are available to provide the best guidance. You may also visit a boutique, where our sales team can assist and advise you.

For further support, you can contact our Customer Service team.

Can I have my Yves Salomon product altered?

A standard alteration service is offered throughout the year following your purchase.
This service is available at our boutiques:

• Paris: 36 rue du Faubourg Saint-Honoré

• London: 20 Conduit Street
  Appointments can be made with our atelier at +33 (0)1 45 22 04 70, Monday to Friday, from 10:30 am to 7:30 pm.
  After the first year, a quote will be provided based on your needs.

Can I have my Yves Salomon product repaired?

Yves Salomon products are guaranteed for one year against manufacturing defects.
If the warranty period has expired or the damage was caused by the client, repair costs will be charged.
Items will be accepted for repair under the following conditions:

• Proof of purchase (receipt, gift receipt, or proof of payment)

• Authenticity of the product

• Short description of the issue with accompanying photos

• Validation by Customer Service or a boutique sales team member
  All product categories can be repaired except press samples, friends & family discounted items, or products from private sales.
  Cross-border repairs are restricted in certain countries due to legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama, and Vietnam).
  Yves Salomon does not provide repair services for items purchased through a retailer. Please contact your retailer, who can reach out to our teams if necessary.

Can I obtain a replacement part for my Yves Salomon product?

Replacement parts are not sold online but are available upon request through our Customer Service team. Availability is subject to validation by our Atelier.

What products are available for purchase on yves-salomon.com?

Yves Salomon offers a wide selection of pieces from its various collections, including Yves Salomon, YS ARMY, Météo, Yves Salomon Men, and Yves Salomon Accessories. Please note that not all items from our collections are available online. Some pieces are exclusively available in our boutiques.

What should I do if an item is unavailable?

If an item or size you have selected is not available for purchase online, you may be able to find it in one of our Yves Salomon boutiques by using the “In-store availability” feature displayed on each product page. This tool will indicate whether the item is available in the listed boutiques. If no boutique is listed, the item is currently unavailable. For further information regarding a specific product, we invite you to contact our Customer Service team, who will be delighted to assist you.

Yves Salomon offers made-to-order pieces, as well as a bespoke customization and made-to-measure service. Our ateliers design unique and exceptional creations, including coats, parkas, jackets, capes and bombers, crafted from exclusive furs and available in the color of your choice. Please allow 6 to 8 weeks for the creation of a made-to-measure piece. Once an order for a made-to-order or bespoke item has been confirmed, it can no longer be cancelled, modified or returned for a refund. The sale of these items is considered final. This service is available by appointment at our Paris boutique–atelier, Yves Salomon Boutique – Atelier Paris, and at our London boutique–atelier, Yves Salomon Boutique – Atelier London.

How can I determine my size?

To help you select the most suitable size, we provide detailed sizing information on each product page, along with styling and fit guidance to assist you in making the best choice. 

If you would like more information on a specific product, we encourage you to contact our Customer Service Department.

To apply, send us your CV and cover letter to the following e-mail address: 

Once your application has been received, it will be forwarded to the relevant department.

To contact our Customer Service department:

Email : [email protected]

Phone : +44 20 4579 0771

WhatsApp : +33 6 79 68 28 37

To contact our Press & Communication department:

[email protected]

To contact our Yves Salomon Éditions department: 

Email : [email protected] 

Mobile: +33 (0)6 30 18 43 51

Website : https://editions.yves-salomon.com/en

To contact our Wholesale department: 

[email protected]

Your enquiry will be forwarded directly to the wholesale department.

We will contact you if your application meets our current criteria.