Our Customer Service is based in Paris and available Monday to Friday, from 9:30 am to 1 pm and from 2 pm to 5:30 pm CST, except on French bank holidays.

YVES SALOMON U.K.

<div data-index="5" data-key="content1" id="isPasted"><div data-atomgroup="module" data-icon="gpicon-accordion" data-id="1659953303676" data-key="accordion" data-label="Accordion" data-ver="2" id="m-1659953303676"><div data-accordion-group data-bordercolor="#cecece" data-bordersize="1px" data-opendefault="0" data-opentab="1" data-single="1"><div data-accordion><div data-content><article data-index="8" data-key="content1"><div data-atomgroup="element" data-icon="gpicon-textblock" data-id="1659953303762" data-key="text-block" data-label="Text Block" data-ver="1" id="e-1659953303762"><div data-exc data-gemlang="en"><p style="text-align: center;"><span style="font-family: Inter; color: rgb(0, 0, 0);">If you have not received the item you ordered, or if an item is missing from your order, please contact our <u><a href="https://www.yves-salomon.co.uk/pages/contact-en" rel="noopener noreferrer" target="_blank">Customer Service Department</a></u>.</span></p></div></div></article></div></div></div></div></div>

If you have not received the item you ordered, or if an item is missing from your order, please contact our Customer Service Department.

There is an error in my order

RETURN, EXCHANGE & REFUND

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What to do if you lost your password?

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MY ACCOUNT

What products are available to purchase on Yves-Salomon.com

How to find a product on Yves-Salomon.com?

Does Yves Salomon offer customised and  made-to-order products?

What should I do if an item is unavailable?

How can I find out my size?

PRODUCT INFORMATION

How to order online?

How do you know that my order is accepted?

Can I cancel or amend my order?

Which currencies are accepted?

Which payment methods are accepted?

Can I use different paiement methods?

Is it safe to buy online on Yves-Salomon.com?

My payment has been refused, what should I do?

When will I be charged?

Do you offer duty-free?

ORDER & PAYMENT

Delivery charges and conditions

In which countries and regions can you deliver?

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Package returned to sender

EXPEDITION & DELIVERY

How to return my order?

What are the return deadlines?

Is it possible to make an exchange?

Is it possible to return a discounted product?

Is it possible to use my own return service?

Refund

The product received is faulty

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General Care

Furs

Leathers

Wool & Cashmere

Silk

Summer storage

Is it possible to have my Yves Salomon product altered?

Is it possible to have my Yves Salomon product repaired?

Can I get a replacement part for my Yves Salomon product?

CARE & REPAIR

There is an error in my orderUpdated a year ago