Is it possible to have my Yves Salomon product repaired?Updated 10 months ago

Regarding repairs, Yves Salomon products are guaranteed for a period of 1 year in case of a manufacturing defect.

If the warranty period is exceeded and/or the damage was caused by the customer, the customer will be charged for the repair.

The item will be accepted for repair subject to the following conditions:

• Proof of purchase (receipt, gift certificate, proof of payment)
• Authenticity of the product
• Short description of the problem encountered and pictures illustrating it 
•  Validation by Customer Service / Validation by a member of the sales team in the store.

All product categories are eligible for repair, except for press samples, products on sale to friends and family, and private sales.

Exceptions to cross-border repairs apply in certain countries due to legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam). 

Yves Salomon does not provide repair services for products purchased through a reseller, we encourage you to contact the reseller who will contact our service team if needed.