Our Customer Service is based in Paris and available Monday to Friday, from 9:30 am to 1 pm and from 2 pm to 5:30 pm CST, except on French bank holidays.

YVES SALOMON U.K.

Would like to get more information on our products, return your order, or ask about shipping policy? Welcome to Yves Salomon Help Center. Check our F.A.Q

YVES SALOMON U.K. Help Center

We ship to most countries.

We usually dispatch our order in 1 to 3 business days. 

All our orders are shipped with with tracking number via UPS Express Delivery, that means you can expect your package to be delivered in 1 to 3 business days after being dispatched. 

Shipping cost are offered for order above £400.
Delivery of orders under £400 will be charged £10. 

If you have any further questions about our shipping & return policy, please see this page or contact us.

What is your shipping policy?

Shipping cost are offered for order above £400. 
Delivery of orders under £400 will be charged £10.

Do you offer free shipping? 

We back up our product sheets with style and fitting advice to help you determine the best size for you.

If you would like more information on a specific product we encourage you to contact our Customer Service Department.

How do I pick up the right size? 

We offer free exchange on the same item, for a different size or color.

You can start your rexchange request via our Return Portal.
Please have your order number and email used for the order ready.

After we receive your return, our team will dispatch your exchange and keep you updated with a new tracking number.
Find more information about our Return and Exchanges Policy here.

How do I exchange an item? 

We are sorry to hear that you'd like to return your item. 

You can start your return via our Return Portal.
Please have your order number and your postal code ready.

After we receive your return, it takes approximately 10 business days to issue your refund. 

Find more information about our Return Policy here.

How do I return an item?

If you need help or have questions about your product:

If your item was purchased from an authorised retailer: please contact the retailer.

Only vendor can intervene on products sold by them.

If necessary, they can contact the Sales Department of the House and find a solution in tandem with the House of Yves Salomon.

If your item was purchased in a Yves Salomon boutique or online: Please do not hesitate to contact our teams.

True ambassadors of the House and fine specialists of our products, our after-sales experts are at your disposal to advise you in the best possible way.

You can contact or go directly to one of our shop, where our sales team will be able to assist and guide you.

You can also contact our Customer Service.

Need help with your product?

Your package will be on the way to you very soon ! 

We usually dispatch our order in 1 to 3 business days. 
You will shortly receive a tracking number to follow your shipment's journey.

We remain available if you have further question and we thank you for your patience ! 


Get more information

MY ACCOUNT

PRODUCT INFORMATIONS

ORDER & PAYMENT

EXPEDITION & DELIVERY

RETURN, EXCHANGE & REFUND

CARE & REPAIR

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